Delete photos or videos, or delete guest data
If a guest accidentally takes embarrassing photos or later asks you to delete a photo, you can delete the photos/videos of a session from the event's gallery.
If you're the owner of the event
First, make sure you are logged into Shared.Gallery: you should see "Sign out" at the top-right of your gallery page. If you don't see that, follow this help article to get signed in.
If you have the super passcode for the event
The super passcode, if set, allows deletion of photos/videos of a session. Open the gallery and when prompted on first load, enter the super passcode.
Select the guest sessions or media to delete
Once you're logged in or using the super passcode while viewing the gallery, you'll see a "Select" button.
By default, each image tile in the gallery represents a guest session. To change this click on the "View" button, then the "Stacking" buttons to toggle between the "stacked" view (each tile is a guest session), and the "unstacked" view (each tile is a media upload from a session). If you have the "unstacked" view selected, you can delete individual photos from a guest session.
Once you've selected your desired view, you can click the "Select" button to start selecting what you want to delete.
After you've made your selection click the trash can icon to delete your selection.
You'll then be prompted to confirm:
Please note all deletions are immediately permanent, so don't delete unless you're sure.
What's a guest session?
When guests take photos/videos on the iPad and these get uploaded to Shared.Gallery, a session is created on Shared.Gallery.
A session can contain one media file or several files, depending on the template configuration used. For example, a strip template with three photo areas will have at least 4 media files visible to you, one for each individual photo taken, and one for the templated result.
If the guests choose to enter their contact information in the iPad app, this information is added to the session. You can see the sessions when you're looking at the event on Booth.Events:
You can use the "..." on the right side of the session to view the photos, share a link to the photos, or delete the photos of the session.
Delete the photos by deleting the session on Booth.Events
- Click the "..." on the right side of the session, and then click "Delete photos". This permanently deletes the guest data (ie. email address or phone number) and all of the photos of the session. If you need to, make a copy of the guest data or photos before you delete the session.