How to: Delete photos or videos, or delete guest data

If a guest accidentally takes an embarrassing photo or asks to have their session removed, you can delete their photos or videos from the event’s gallery using your Shared.Gallery account or super passcode.

Option 1: If You’re the Event Owner

1. Log into Shared.Gallery

   Go to your gallery and make sure you're signed in. You’ll know you’re logged in if you see “Sign out” in the top-right corner.

   If not, follow this help article to sign in.

2. Open the Gallery

   Navigate to the event’s gallery page.

   Click “Select” to Start Choosing What to Delete

   You’ll see a “Select” button. Click this to start choosing guest sessions or individual media files.

   Switch Between Session or Individual File View (Optional)

   • Click “View” → “Stacking” to toggle:
     • Stacked view = each tile is a guest session

     • Unstacked view = each tile is a single photo or video

       If you want to delete just one photo from a multi-photo session, use unstacked view.

       

3. Make Your Selections

   Tap the photos or sessions you want to delete.

4. Click the Trash Can Icon

   Confirm when prompted.

   

   ⚠️ All deletions are permanent — once deleted, the photos and data cannot be recovered.

Option 2: Use the Super Passcode (if you’re not signed in)

If you're not the event owner but you have the super passcode, you can still delete sessions:

1. Open the gallery link in a browser.
2. Enter the super passcode when prompted.
3. Follow the same steps above to view, select, and delete photos.

Delete Sessions Directly from Booth.Events (Instead of the Gallery)

You can also delete entire sessions from your Booth.Events Dashboard:

1. Open the event and scroll to the Guest Sessions list.
2. Find the session you want to delete.
3. Click the “…” menu next to the session and choose “Delete photos”.

🗑 This will permanently delete:

• The session’s media (photos, videos)
• Any guest data collected (email, phone number, etc.)

📌 If you want to keep a copy of the guest’s contact info or media, download it before deleting.

What’s a Guest Session?

A guest session is created when a guest uses your booth and their files are uploaded to Shared.Gallery. A session can contain:

• One or more original images or videos
• A templated/branded result
• Any guest contact information collected