How to: Customizing Email and SMS Messages Sent to Guests

You can change the content of the emails and text messages Booth.Events sends when a guest enters their email address or phone number. This can be set globally for all events or customized per event.

Change the Default Content for All Events

1. Go to the Booth.Events web dashboard.
2. Click your profile photo at the top-right (or click Account in the left navigation).
3. Under Sharing Settings, click Edit for either Email or Texts.

Customize Messages Per Event

If you want different content for specific events, open that event’s settings and edit the Email or SMS content there.

How Placeholders Work

Placeholders let you personalize messages automatically. A list of available placeholders is shown on each settings screen.

Example:

If you set a subject line to:

Your photos from {{galleryName}}

And the event is “Abi’s Birthday,” the email will read:

Your photos from Abi’s Birthday

SMS Settings

• Texts are sent as plain SMS.
• Booth.Events automatically appends the gallery link and passcode (if applicable).
• Keep SMS messages short and avoid spam-trigger words—especially for North American and Scandinavian carriers.
• If unsure, use the default text templates. Booth.Events pre-registers these with carriers to reduce filtering.

Email Settings

• Always send a test email after making changes (click Send Test). You can test without saving changes first.

  Use your company name as the sender name, and add event-specific details to the subject with placeholders like {{galleryName}} .

  You can customize:

  1. Sender name
  2. Subject line
  3. First line of text (grey)
  4. Second line of text (black)
  5. Bottom line of text (optional)
• The passcode will be added automatically if the gallery is passcode-protected.

• Reset to defaults anytime by clicking Reset to Defaults.

  

(1) The event image. We'll show the yellow icon shown here if you did not set an image for this event.

(2) Top, first line (grey text)

(3) Top, second line (black text)

(4) The passcode. We'll add this for you automatically if there's a passcode, and hide it otherwise

(5) Bottom line of text

(6) Your user profile image. To change this, edit your profile from the account page