This article explains what you can change about how you log in to Booth.Events, and when you need our help.
How do I reset my password?
Go to booth.events/signin.
Use the Forgot Password link to reset it.
Passwords must be at least 8 characters long, and have at least one capital letter and number or symbol.
How do I change the email address on my account?
If you can log in with an email and password (not Google sign-in), you can change the email yourself in your account settings on the dashboard.
If you can't do it yourself (for example you signed up with Google or Apple ID, or you can't log in), message us in chat with the email you want to use. When we change your login email we also reset your password, so:
We'll send you a temporary password.
You'll be logged out, and need to log in again on all your devices.
Change the temporary password after you log in.
"That email is already in use"
An email address can only belong to one Booth.Events account. If the new email already has an account (often an old or test account), the owner of that account must log in and delete it first. Then the change can go ahead. See How to: Delete Your Account.
Can I switch from Apple ID or Google sign-in to email and password?
Yes, but our team has to do it for you. You must always log in the same way you registered, so if Apple ID sign-in stops working (for example on a new device), this is the fix. We recommend email and password because Apple ID can be finicky.
Message us in chat and tell us the email or Apple ID you signed up with.
We add an email and password login to your account and send you a temporary password.
Log in again on your devices with your email and the temporary password. Make sure there are no spaces before or after the password.
Change the password once you're logged in.
This logs out any device that is currently logged in, so pick a time when you're not running an event.
Can I change my account ID or gallery URL?
No. Your account ID and the "Where your galleries live" link can't be changed after the account is created. Your options are:
Use a custom domain for your galleries. See How to Use Your Own Custom Domain.
Create a new account and transfer your assets over afterwards.
Your Display Name can be changed at any time from the dashboard Account page.
Common questions
Does Booth.Events use two-factor authentication?
No. We don't use 2FA for logging in, and there is no phone number on Booth.Events accounts. A verification code text or 2FA prompt comes from another service (such as your Apple, Google or email account), which we can't change.
I forgot which email my account uses.
Message us in chat and we'll help you find it.
Can I log in with Apple ID on one device and email on another?
Once we've added an email and password login, both should still work.
How do I sign up?
See How to Register for Booth.Events.