Here's how to get help from the Booth.Events team.
How do I chat with support?
On the dashboard, click the "?" and then Ask Us.
Or use the support chat widget in the app or on the website.
Tell us what you're seeing, which device you're on, and the event involved. Screenshots help a lot.
What is the support email address?
Email us at [email protected]. Emails and chats end up in the same place (our support software), so use whichever is easier for you.
How do I continue or reopen a chat?
Your chat history stays in the app on your account. Open the chat again and reply in the same conversation. Please don't open a new chat for the same issue: we'll reply in your existing one.
Is there phone support?
Emergency phone support is available on the Pro+ plan, for urgent problems during a live event.
Log in to your dashboard and go to your Account page: dashboard.booth.events/account.
Scroll down to the phone support section to find the number.
The number is only shown in your account, and only if your plan includes phone support. Phone support is inbound only: we don't make outbound calls, so please call us or message us in chat.
We don't offer 1:1 calls to walk through features or updates. For new features, check the What's new section on your dashboard home page and our YouTube channel.
Other places to get help
Communities on Facebook such as Photo Booth Community and Photo Booth Network
Common questions
Can you give me the phone number in chat?
No. If you're on Pro+, find it in the phone support section of your Account page.
Can you call me?
No, we don't make outbound calls. Pro+ customers can call the emergency line, and everyone can chat or email us.
Does it matter whether I chat or email?
No. Both arrive in the same support inbox, so use whichever is easier.