If a guest tells you they didn't receive their photo text message, the first place to check is their SMS spam or junk folder.
We've taken steps to reduce this, but some devices and carriers may still mark these messages as spam - especially when custom messages are used.
Have the guest follow the steps below for their device.
In Messages, tap the Filters button.
Tap Spam.
Tap the message you want to review.
Tap Not Spam.
Tap Move to Inbox or Move to Inbox and Report Not Spam. The message you selected now appears in your conversations list.
Android
Android has several messaging apps. Samsung phones most likely use Samsung Messages; other Android phones most likely use Google Messages.
Samsung Messages
1. Open the Messages app.
2. Tap the three-dot menu in the top-right corner.
3. Select Settings.
4. Tap Block numbers and messages.
5. Tap Blocked messages to see filtered messages.
Google Messages
1. Open the Messages app.
2. Tap the three-dot menu in the top-right corner.
3. Select Spam & blocked.
4. Check for the message in the spam folder
Best Practices
Reset back to default messaging.
If you used custom messaging reset back to default under booth.events/account
Make sure to use Opt -out, without opt-out enabled the chances of your message being flagged as spam increase.
Before you check spam: are the photos uploaded?
A text is only handed to the SMS provider once the photo has uploaded to the gallery. If the booth has pending uploads or a slow connection, texts will be delayed. Check for pending uploads first: Photos Have Not Uploaded or SMS Not Sending.
Once a text is handed off, delivery speed depends on the network and the SMS provider. There is no setting to make it faster.
Are you using a custom text message?
Booth.Events updated the default text to improve deliverability. Custom messages are more likely to be flagged as spam. If guests are not receiving texts, go to booth.events/account, open Texts and click Reset to Defaults. Resetting does not resend texts that were already sent.
How do I resend a guest's photos?
You can resend guest sessions one at a time from the web dashboard. There is no option to resend a whole batch at once.
Go to dashboard.booth.events/events in a web browser.
Select your event.
Scroll down to the list of guest sessions.
Select the 3 dots beside a session and choose to share its link.
Sharing individual sessions from the dashboard is available on Pro and Pro+ only. On other plans, you can send the gallery link to your client to share.
Is the guest's phone roaming?
Roaming numbers are not supported, so texts to a phone that is roaming abroad may not arrive. Make sure the number is entered with the + and correct country code. Connecting your own Twilio account may work better for these numbers.
Is the country supported?
Which countries you can text depends on the event's plan. See SMS Supported Countries.
Using your own Twilio account?
If you use your own Twilio account, check delivery in your Twilio dashboard. For example, error 21704 means your Messaging Service has no phone numbers in its pool. If you remove your Twilio account to switch back to Booth.Events messaging, you can resend sessions as described above.