Booth.Events is not supported or affiliated with Photobooth Supply Co in any way. Please make sure you read the terms you agreed to at purchase of your hardware before you continue.
If you have the PBSCO Guac + Chips unit, use the "Wired method" to print. To do this, you must follow the steps from this PBSCO help article: https://support.photoboothsupplyco.com/hc/en-us/articles/35806263140877-Chips-Wired-Printing
Make sure you follow all of the instructions carefully, including "How To Configure The iPad's Ethernet Settings", and "What To Know Adjusting Print Size" (make sure your default size is still 4x6 as the help article instructs)
We only support the "Wired Method" for printing to "Chips". We do not support the PBSCO wireless printing method.
Next, make sure your Guac Dashboard shows that your Guac's Firmware is fully up to date: open this help article and go to the section "Check For Firmware Updates": https://support.photoboothsupplyco.com/hc/en-us/articles/36280748438029-Guac-Dashboard
Finally, follow the steps in this video to configure the Booth.Events app: