Membership Subscription Plans, Week Pass, Event Credits

Booth.Events makes it easy & affordable to run your photo booths, with plans available to suit beginners and experienced professionals.

We currently offer 3 levels of functionality: Basic, Pro, and Pro+. You can see what features are included on the Pricing page.

When you first create your account you are allowed to create 3 Free events, which behave like Pro events but have a limited number of uploads available. Read more about your limited Free events here, including what happens if you hit the limit during your event.

If you subscribe to a membership plan then all of your existing events are upgraded to that level, and new events will be created at that level.

Three Ways to Purchase

There are three ways to unlock the full potential of your event:

  • Purchase a Membership: auto-renewing subscription with free trial period
  • Purchase a Week Pass: not a subscription
  • Purchase Event Credits and apply one to your event

Memberships: Free Trial, Cancelations

All Memberships are automatically renewing subscriptions, with a free trial period of 14 days before you pay anything. Please note there is only one trial allowed.

You can cancel your trial or subscription any time until 24 hours before the next payment, with no penalty. All cancelations must be done on the dashboard Billing page - you must do this yourself. It only takes one click: see how to cancel your subscription.

Per our Terms of Service all purchases & payments are final and we will not issue refunds.

You cannot purchase a Basic Membership while you have Event Credits (please use them up first).

This video shows how to start your free trial, which allows you to try all of the features for free for 14 days (including creating unlimited events):

Memberships: Existing Events are Upgraded / Downgraded

When you start a membership or change from one membership plan to another, your existing events are changed to the new plan.

Upgrade example: you have 2 free events and you've hit the photo limit on one of them. You choose the Pro membership and start your 14-day trial. When you do this, your 2 events are upgraded to the Pro plan level.

Downgrade example: You have the Pro membership and you have 2 Pro events; one event has lots of uploads, the other hasn't been used yet. You choose to downgrade to the Basic membership. When you do this your unused event will be downgraded to the Basic plan level.

Week Pass

The Week Pass allows you access to the Basic plan level for one week. It ends exactly one week after you purchase it, and does not renew because it is not a subscription.

When your pass ends, you can no longer add photos or videos to events you created with the Week Pass.

You cannot purchase a Week Pass while you have Event Credits.

Purchasing the Week Pass has no effect on your existing events - you cannot use it to upgrade an existing event. If you want to upgrade an existing event, please purchase a Membership instead.

Event Credits

If you do not wish to purchase a subscription that renews automatically then you can purchase event credits. After purchasing credits you can see how many credits you have on the Events page, and you'll still be on the Starter plan as you are not subscribed. 

How do event credits work?

This video shows the purchase of a pack of events, applying a credit to an existing event, and using a credit by creating a new event.

Each time you create an Event, one event credit is automatically used. You can apply an event credit to an existing free event by opening the event on the website and hitting "Apply Credit" near the top.

Event credits do not expire, and you can purchase as many credits as you wish (ie. purchase the same pack twice). Again there are no refunds for any reason, including for unused credits.

I have an event already, how can I upgrade it?

You can either purchase a subscription and that will automatically unlock & upgrade all of your events, or, you can purchase an event credit and apply it to your event.

To apply an event credit to an event after purchasing it, open the event on the website and click the button "Apply Credit":

How can I tell if an event is upgraded / a paid event?

Open the event on the website, and look for "Pro event":

Event page showing "Pro event"

If you have applied a credit or created the event with a subscription, you'll see it is a Pro or Pro+ event.

Additional Questions

How many iPads can I use? What's an "active iPad"? How do I get more iPads? What happens if I remove a device's license?

Please see our help article here.

Do I get money back when I cancel? What happens when I cancel?

Per our Terms of Service all purchases are final and we will not issue refunds. 

After you cancel you are still able to use the benefits of your subscription until the end of the subscription period, at which point the subscription will not renew and you will lose the benefits of your subscription.

Do you offer annual / yearly subscription options?

Yes, we offer a Pro+ annual subscription.

My credit card was declined, or I forgot to update my card on Booth.Events so my payment wasn't processed. What happens?

If a payment does not process correctly on your card, the system will automatically retry payment a few times before giving up. If you have a new card number, enter this new card number on Booth.Events account page to update your credit card information. If payment does process correctly, your subscription continues to be available for a few days while the system retries payment. If no payment can be processed, your subscription is cancelled and you will be back to the Starter plan. You can re-subscribe at any time. For more information on what happens to your existing events & galleries in this case, please see the answers above.

Is it safe to use my credit card on Booth.Events? Where is my credit card information stored?

All payment processing, including the storage of credit card information and related data such as your billing address is performed by Stripe. You can read more about how they protect your credit card on their website. We do not store your credit card number, expiry date, billing address, or CVC/code. We store:

  • The last 4 digits of the credit card number only, so that we can show you which card will be charged for your subscription
  • The data about the plan you purchased: the price, the payment interval, what it includes, and so on, so that we can give you what you paid for
  • Your IP address & IP location data at the time of purchase, for fraud-prevention purposes

You can learn more about what we record and store by reading our Privacy Policy.

Do you issue receipts for payments?

Our payment processor Stripe issues email receipts when a payment is processed. You can access your last receipt from the dashboard Billing page. If you're missing a receipt or need a receipt reissued, please contact us.

Still need help? Contact Us Contact Us