Once connected, see How to: Add a Printer in the App to add your printer in the app.
Are you having trouble? See the Troubleshooting section below.
iPad Wired Printing - Recommended
iPad Wired Printing - Recommended
Ethernet (wired) printing is faster, more reliable, and immune to wireless interference. It also leaves your iPad's Wi-Fi free to connect to the internet separately.
You can't print via USB directly from your iPad to a printer. Use Ethernet instead.
This diagram shows a wired printing setup where the iPad uses wi-fi for internet access (it shows an Aircast Pro as an example; see other sections below for more options)
What You Need
USB-C iPad: A USB-C hub with an ethernet port (we recommend the Dockteck 7-in-1 hub). See Our Recommended Hardware for details.
Lightning iPad: We recommend upgrading to a USB-C model, as the Lightning-to-ethernet adapter prevents connecting a USB camera.
How to Connect
Plug one end of an ethernet cable into your USB-C hub.
Plug the other end into your PC, Mac, print server, or AirPrint-enabled printer.
Verify your iPad's ethernet settings:
Go to Settings → Ethernet → (your adapter) → Configure IP
Set to Automatic (unless you have a specific manual configuration)
Before iOS app version 1.49.1, you used to have to set up the ethernet settings on both the PC side, and the iPad side. As of 1.49.1 this is no longer necessary.
Not sure what an ethernet cable looks like? It looks like this:
iPad Wi-Fi Printing
iPad Wi-Fi Printing
If wired printing isn't possible, you can connect via Wi-Fi. However, this is slower and less reliable than ethernet.
Requirements
Your iPad and printer (or PC/print server) must be on the same Wi-Fi network
Do not use venue Wi-Fi, event Wi-Fi, or your home Wi-Fi for printing
Best Practice
Use a Wi-Fi hotspot that also provides internet access, so guests can email and text their photos. Options include:
Your mobile phone's hotspot (if available for the entire event)
A portable 4G/5G router
If Your iPad Has Cellular Data
If Your iPad Has Cellular Data
If your iPad has cellular data but your print server's Wi-Fi doesn't provide internet, you can tell iOS to use cellular for internet instead:
Connect your iPad's Wi-Fi to the print server
Configure your iPad's Wi-Fi network to not use it for internet access, by removing the 'Router' value: see article
Gotcha: If your iPad with cellular is creating a hotspot that your print server connects to, the app cannot communicate with the printer. Instead, have your print server create the hotspot and connect your iPad to that.
Choose Your Printer Sharing Method
Choose Your Printer Sharing Method
Pick one of the following options based on your setup:
Option 1: Share from a PC - Recommended
See the Print.Events help article.
Option 2: Share from a Mac
Option 3: AirPrint Printer or Print Server
AirPrint Printers: If your printer supports AirPrint (example: Canon Selphy), you can add it directly in the app. See How to: Add a Printer in the App
Print Servers: Configure your print server for your printer's paper size and printing options using the sections below.
Printer Sharing: DNP WCM Plus Setup
Printer Sharing: DNP WCM Plus Setup
Note for advanced users: The DNP WCM Plus uses the 192.168.5.x subnet for iPad connections, even though the admin interface is at 192.168.4.1.
If you are trying to connect to your WCM Plus over wifi you must connect to the network created by your WCM Plus. For reliability reasons we don't recommend using the WCM Plus as an internet source (connecting its outgoing wi-fi to an internet source).
Troubleshooting
Troubleshooting
Start by using the Troubleshooter!
In the app after hitting "Add" a printer, touch this row to open the interactive troubleshooter which will ask you simple questions to help you narrow down the problem. Please use this before contacting our support team.
No Internet After Connecting to Print Server
Newer print servers (AirCast Pro II, DNP WCM Plus) handle this automatically. Older units (DNP WCM2, WCM3) may cause your iPad to lose internet access because it tries to route internet through the ethernet connection.
Fix: Configure your ethernet network settings to not use ethernet for internet access. Go to Settings → Ethernet (only visible when a hub or adapter is connected). Check out this Article.
WCM Plus Previously Used as a Router
If you previously configured the WCM Plus to connect to a wireless network as a router, it may continue trying to route your iPad's internet through that network. If you're now using cellular or a different Wi-Fi source with wired printing through the WCM, you may need to factory reset it.
Printer Not Connecting via USB
Apple does not support direct USB connections between iPads and printers. Use ethernet or Wi-Fi as described above.
Ensure you allow local network access in Settings App
Open the Settings App on the home screen of your iPad, go to Privacy and Security -> Local Network, and ensure Booth.Events is enabled.